Return & Refund Policy

Thank you for shopping with Lombell™. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your purchase, we're here to help.

30-Day Return Policy:

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return:

Please contact us at contact@lombell.com to inform us of your intention to return an item.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing:

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.

Exchanges:

If you wish to exchange an item, please follow the return process, and then place a new order for the item you desire. Exchanges are processed separately from returns.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at contact@lombell.com. We will provide instructions on how to proceed with a replacement or refund.

Contact Information:

If you have any questions or concerns about our Return and Refund Policy, please contact us at contact@lombell.com. We are here to assist you.

Note: Lombell™ reserves the right to update or modify this Return and Refund Policy at any time. Changes to the policy will be effective immediately upon posting to our website.

Thank you for choosing Lombell™. We appreciate your trust in our products, and we are committed to providing excellent customer service.