Cancellation Policy

At Lombell™, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

Cancellation Timeframe:

• You may cancel your order within 1 hour of placing it. We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.

How to Cancel an Order:

1. Contact us immediately at contact@lombell.com with your order number and the request to cancel.
2. Our customer service team will check the order status and, if within the 1-hour window, assist in canceling the order.
3. If the order has already been processed, we will guide you on the next steps, which may include initiating a return.

Refund for Cancelled Orders:

• If the cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method. Please allow a few business days for the refund to reflect in your account.

Late Cancellation:

• Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may have already been processed. In such cases, please follow our regular Return and Refund Policy.

Contact Information:

• For cancellation requests or any inquiries, please contact us at contact@lombell.com. Our customer service team is here to assist you.

Note: Lombell™ reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Lombell™. We appreciate your understanding and cooperation in adhering to our cancellation policy.